New Functionality Added to Online Benefits Portal
WASHINGTON - The Departments of Veterans Affairs
and Defense (DoD) just released improvements to the functionality of eBenefits,
a joint self-service web portal that provides registered users with secure online information and access to a variety of military
and Veterans benefits resources.
“eBenefits is clearly becoming the platform of choice for Veterans seeking
access to the numerous benefits they have earned,” said Undersecretary for Benefits Allison A. Hickey. “The increasing
capabilities of eBenefits give Veterans and Servicemembers
greater flexibility in securing the information they are looking for.”
release, eBenefits 4.3, allows for easy navigation of the
online disability compensation claim submission process using interview-style questions and drop-down menus similar to tax-preparation
software, instead of a traditional fill-in-the-blank form. The latest release also pre-populates the application with information
from a Veteran’s record in VA’s secure database. Veterans can view processing times for each phase of their claim.
site improvements include a tool to help determine if a Veteran has eligibility for Vocational Rehabilitation and Employment
benefits, a calculator for military reservists to determine retirement benefits, and a search function that identifies a claimant’s
appointed Veterans service representative, with links to Google Maps indicating the location of their nearest representative’s
office. Servicemembers and Veterans can also access records like Post-9/11 GI Bill enrollment status, VA payment history,
and DoD TRICARE health insurance status.
The eBenefits application is a key component of VA’s ongoing transformation
to a digital environment for Veterans’ benefits delivery and fully supports VA’s Veterans Relationship Management
initiative that provides Veterans with the ability to access information about their benefits anywhere, anytime and empowers
them to manage those benefits through self-service capabilities. Additional functionality and features will continue to be
added to the site throughout the coming months.
eBenefits, Veterans and Servicemembers must obtain a DoD Self-Service Logon (DS Logon), which provides access to several Veterans
and military benefits resources using a single username and password. The service is free and may be obtained in person at
a VA Regional Office, DoD ID Card station or online at www.ebenefits.va.gov.
There are currently 2.2 million users with access to eBenefits,
and VA is on track to meet the 2013 agency priority goal of 2.5 million users, as outlined for VA on www.Performance.gov.
With the most-recent release,
eBenefits has successfully completed 13 consecutive quarterly
releases since October 2009 with 47 self-service features enabling Servicemembers and Veterans the ability to download copies
of their official VA and military correspondence—to include Veterans civil service preference, service verification,
and benefits verification letters; military records; and VA home loan certificates of eligibility, just to name a few.