VA Adds Chat Feature to Online Application for Health
WASHINGTON – Veterans will find it easier and faster to apply for their
health care benefits now that the Department of Veterans Affairs has enhanced and streamlined its online Form 10-10EZ, “Application
for Health Benefits.”
“VA is committed to tapping into the best that technology has to offer to ensure Veterans receive the benefits
they have earned,” said Secretary of Veterans Affairs Eric K. Shinseki. “We continue to look for new ways to improve
access to care and benefits and engage Veterans.”
This revised online application now features a chat function which will allow Veterans to receive live assistance while
they are filling out the form. Additional enhancements to the process include simplification of questions relating to military
service in Southeast Asia during the Gulf and in the Vietnam wars. Several additional minor enhancements make the application
easier and faster for Veterans to complete.
The 10-10EZ application is divided into six different sets of information, including personal information, insurance
information, employment, military service, and a financial assessment. Since November 2000, nearly 400,000 Veterans
have already used the online 10-10EZ to start receiving health care benefits from VA.
Future enhancements to the online application will include a 10-10 EZR Health Benefits Renewal Form for Veterans to
update their personal information and a special 10-10EZ designed specifically for demobilizing military service members.
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