VA Launching New Personalized Veterans Health Benefits Handbook
WASHINGTON – The Department of Veterans Affairs (VA) is piloting new, personalized Veterans Health
Benefits Handbooks. The handbooks are tailored to provide enrolled Veterans with the most relevant health benefits information
based on their own specific eligibility. In essence, each handbook will be written for the individual Veteran.
“These handbooks will give Veterans everything
they need to know and leave out everything that doesn’t apply to them,” said Secretary of Veterans Affairs Eric
K. Shinseki. “Our Veterans will now have a comprehensive, easy to understand roadmap to the medical benefits they earned
with their service.”
to highlighting each Veteran’s specific health benefits, the handbook also provides contact information for the Veteran’s
preferred local facility, ways to schedule personal appointments, guidelines for communicating treatment needs and an explanation
of the Veteran’s responsibilities, such as copayments when applicable.
access isn’t just about expanding the kinds of services VA provides. It also includes making sure we do everything we
can to ensure Veterans have a clear understanding of the benefits available to them so they can make full use of the services
they have earned,” Shinseki said.
The new handbooks
will initially be available only to certain Veterans in Cleveland and Washington, D.C., areas. Following the pilot phase,
full implementation is scheduled to begin in the fall of 2011 for across the county.
information call VA’s toll-free number at 1-877-222-VETS (8387).